Thanks, Canadian Opera Company there was no Santa Claus!

OK, so I might be a bit early writing about the season which is quickly approaching, but this week has suddenly brought the Yuletide Season to the forefront.  Today, I hopped onto the trolley and made my way with “closenesses” to the Santa Claus Parade. We were running late, of course, because of church and having to get Mum on the trolley with a wheelchair is not an easy task but we did make it, none the less, and even with a moment to fill ourselves with Toronto’s snack of choice. The vendor dog!

We always have a difficult time getting around downtown with Mum in the chair because the roads are not all that good and the tracks from the trolley make for a crazy ride for this newly minted 82 year old girl.  But we worked it out and with a few pushes and shoves against people who don’t seem to have any courtesy at all for people in chairs, we eventually make it to a very nice spot on the landing of the Canadian Opera Company. About 20 other people had the same idea, so we all quietly made space and waited for Santa to arrive.

Mum was like a little girl. Getting excited enough to get up out of that chair and stand holding onto the glass half wall to hold herself in place. The small group that had gathered were a healthy mix of children, elderly and some disabled peoples. It was much easier for them to take in the parade because it allowed them to see over the crowds of hundreds if not thousands of excited on lookers.

It was wonderful! Marching bands! Trumpeters! Kids in clown costumes and candy’s being tossed all around for eager children, young and old, to gather.  One by one the magical floats passed by and the crisp air brought a real festive feeling to everyone.

Everyone that is but the Canadian Opera Company.  As the parade narrowed closer to the arrival of Santa, from out of the side doors of the opera house came our two holiday villains. “Get down!” they sneered. “Get off. This is private property.”” Get down!”” You are not welcome here.” The old, the children and the disabled all looked in shock as we were all being told to leave just before the end of the parade.

We didn’t understand it. We were quiet. We were families. We were being treated like vandals. We stood like Cindy Loo who was no more than two. It was amazingly disgusting. I spoke up on behalf of the mild and meek who needed the space to be able to see the parade. “It will be over shortly. No one’s hurting anything, and Mum will not be able to see from the street level.” The man looked at me like I was “Garbage” and said “If you want to see – buy a ticket to the opera!!!” “Get down!”

We were all heart broken and angry (Me, my partner, his 82 year old mother, the countless children and the other handy capable people gathered on this platform) disappointed that we missed the last few moments of the Parade. Thanks, Canadian Opera Campany there was no Santa Claus!

I have never been so disgusted in my life!

We will most certainly not be paying for a ticket at your opera house any time soon!

I am not sure my little blog will make any difference in the world to these two power mongers, but I will tell you this, at 82, who knows if we will get another chance to share this moment with our Mum again and if we don’t … you will never hear the end of it from me!

Bruce in the City!

About Bruce in the City

I have been writing my blog since 2010. I was inspired to do so after enjoying an amazing meal with some friends of mine here in Toronto. I decided to tell everyone about my great night and the fabulous restaurant I went to and shazam my blog was born!
This entry was posted in Customer Service Watchdog, Holiday Stories. Bookmark the permalink.

One Response to Thanks, Canadian Opera Company there was no Santa Claus!

  1. Here is the conversationwith regards to my concern with the way Canadian Opera Company handled themselves the day of the parade. You can be the judge whether this resolve works for you!

    Canadian Opera Company Hi Bruce, we’re still waiting to hear from you so we can discuss this further. Can you please contact Phil Stephens, our Senior Manager of Sales and Customer Service. He can be reached at or 416-306-2361.

    12 hours ago · Like..

    Canadian Opera Company Hi Bruce, It was good to speak with you by telephone today, and I appreciate the additional details on your experience. As we discussed, we are continuing with our investigation into this situation, and we apologize for the manner in which you were ask…See More

    9 hours ago · Edited · Like..

    Canadian Opera Company Hello Bruce, I’ve received details from our security staff, and they have confirmed some facts regarding how twenty people would have gained access to the platform from which you were viewing the parade. They report that the staircase was cordoned off …See More

    7 hours ago · Like · 2..

    Bruce Christopher This is probably the best blow off I have ever had. There were no ropes. There were no signs. Clearly, protecting the actions of the staff is in your main interest. We were there. We were treated poorly. We didn’t deserve it. The fact that this correspondence should have been a follow up phone call reflects your lack of care over the situation. I was told by your manager that I would receive a phone call to resolve this. Interesting enough, I’m sure Alice Sigerson would have appreciated speaking with you also.

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