A Little Doggie Style….

Posted by Bruce on January 06, 2013
Customer Service Watchdog

OK, I had no idea that fashion had gone straight to the dogs.  Strangely enough I am being literal.  I have a little Shitzu. I’m sure I already told you this.  Over the last month I have been crazy busy with work and little Agnetha’s grooming appointment was the casualty over the Christmas season.  I continued to give her excuse after excuse but she knew, I had sold her out like “Old scrooge”.

Finally on January third, poor little Agnetha was off to get her makeover.  We arrived at Pet Smart on Eglington and me and my haggard looking little shitz approached the counter. I was feeling perky. Agnetha was feeling a little Orphan Annie! “I’d like to get my little girl groomed please.” The younger woman behind the counter, sort of your Edie Brickell type sharply replied. “Do you have an appointment?” Oh know, I hadn’t thought of that. I tried to give her a taste of my fabulous personality and said “Oh they don’t make me wait at Holt Renfrew.” She looked at me with disdain and replied “This is not Holt Renfrew.” “Well” I said “No I was kidding, but it should kinda feel like that for our pets right?” I tried to recover the conversation and put it back in my court but… “Has she had her rabies shot?” Now this one, I was going to win.  “Why yes she has. I got it because when I called a month or so ago and they had mentioned I have to have this done. They never mentioned by appointment only.” Of course I was a little stressed because this was Agnetha’s first makeover since her hernia operation so I really wanted the experience to be a positive time for her. She is sensitive you know. I think she gets it from me.

Still Edie was in no mood to take care of us.  “Did you bring her papers?” Damn, I thought. “What papers?” The scary angry woman behind the counter continued. “Her rabies papers. You have to go get them and bring them back to us to prove your dog doesn’t have rabies.” I myself don’t know many dog owners that wouldn’t have some idea if their little designer dog had acquired rabies on some little frisk around the block so I just looked at her.  “So we won’t be getting a makeover today?” I had a half smile. Agnetha and I were Pet Smart outcasts.

As the line grew behind us, I could see the looks and glares from other clients and their dogs. That quite frankly didn’t look like they even needed to be groomed. In fact I am sure I saw track marks on one dog that had not even grown out yet from her last grooming. They looked at us. My little ball of knotted fur wiggling around on the cold floor. A little hairy fish out of water. My little puppy gave out a happy little hello to another little puppy and it’s human parent almost bit me! “Oh I’m sorry my dog barks!” I smiled at her but she just sneered.

Agnetha and I left. When I got outside I thought screw her! My doggie bite returned to me and I needed to press a little more with regards to this customer service ass wipping. I approached another colorful lady who also worked there. “Can you help me? I would like to tell you what just happened.” She listened to my story closely and as I rambled on I could not help but take note of her name and her hair, which was styled in a fabulous shade of pink. “Can you help me. Dorothy?” Anybody with fabulous hair like that and carried a name with such an iconic status would be able to get me to Oz.

She took me over and introduced me to another girl by the name of…. Ah crap I forgot her name. It started with an “S” and ended in “Outstanding” She called over to my veterinary clinic and got the info that I needed to get my dog set up for a makeover. Suddenly I realized the other girl must have been having a bad day because getting the papers for the doggie rabies thing was no big deal and as it ended up Agnetha was next in line for her grooming.  That’s when Jenny came on the scene. She was the stylist that had agreed to take Agnetha almost immediately. “Please save my dog from drab to fab!  I was thrilled and to top it off she was witty and caring.

As the other onlookers sneered, I went off to get my bitch a new designer wardrobe. Again, Dorothy approached me and asked where my dog was. I told her because of her my little girl got in A.S.A.P! She was thrilled and asked me if I needed anything else. Well since I was still in anxiety recovery mode thanks to Edie Brickell, I said yes as a matter of fact. I need a little doggie style.  She just winked at me and off we went.  Martha Stewert, Gucci and Prada oh my!

I went for the Martha Stewert, it was the cutest! Nobody was going to deny my designer puppy again! I just loved Dorothy! She got it and she got me! I hope Pet Smart is smart enough to treat these outstanding employees like stars.  I went back to pick up my pooch after my shopping spree and I stood quietly just slightly away from the grooming window.  I noticed  a couple that had returned to pick up their dog. They were formally sneerers of my Agnetha. Now they were pointing at my girl saying “Look at that adorable little thing!” Proudly I stepped out of the darkness and smugly declared.

“She belongs to me!”

Pet Smart

4 kisses out of 5!

http://www.petsmart.com/

A special thanks to Dorothy, Jenny and the girl with the name that starts with an “S” you seriously made my day and my Agnetha’s! See you soon!

B.I.T.C

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