Fecal Matter Factory

Posted by Bruce on September 18, 2016
Check it Out!, Customer Service Watchdog, Restaurants

Ok, so it’s only my experience so by all means don’t make your dining decisions because of me.  But as always I just have to tell you my stories since that is what I do!  My summer recap continues with a day at Ripley’s Aquarium.  I am a bit claustrophobic so I was a bit nervous about heading down into the hallowed tunnels of sea life.  Surprisingly it was not claustrophobic at all.  At least not for me and I’m a space wimp.  It was truly a must go situation if you haven’t been.  The experience is very much like the Butterfly exhibit in Niagara. You have to do it to get it!  After such a monumentally wonderful day we decided to take our American guests to one of our favorite spag spots “The Spaghetti Factory”.  I have been there more than a dozen times over the past 20 years but this visit took the cake.

Before we got ourselves to the Spag Factory, it of course was a small debate whether to take TTC or cab it and hands down the cab vote won.  Actually I was out voted but I executed the “I live here rule” and decided a cab would save us a lot of time.  The day was getting away on us.  I always choose Beck.  It’s my company of choice.  Although after our almost near disaster of the sleepy cab driver just a few days before, I was thinking maybe I would choose another company.  But I decided Beck was the way to go.  We hopped in our car and zipped along to our eatery destination.  When we arrived everyone hopped out but me because I offered to pay.  I mean it was my idea.  I needed some change from my partner after the driver put my card through.  Unfortunately before I had a chance to signal to him to pass me his change the driver called me a “Cheap Bastard!”.  Yep!  That’s what I said!  Can you imagine?  So I said to the guy, “I was just getting change for you but no, not now”.  He didn’t realize he said it loud enough for me to hear so he tried back peddling.  But since just a few nights before one almost killed us, I pretty much let him know a tip wasn’t going to happen and I was calling head office.  I have to admit they have tried reaching out to me but I have been super busy this week.  I emailed them on Friday.  I certainly hope they step it up. Because this is terrible!  I have to be honest, I’ve been a little more than jumpy in the cabs lately.

We got ourselves into the restaurant after my friends finished laughing there heads off at what had happened to me.  Hey, what are good friends for?  Everything started out great as expected inside.  Our server was wonderful and I wish I got her name.  Halfway through dinner I had to pop into the men’s room which was just beside the dining room.  I was a little alarmed to see the door to the bathroom was wide open.  Not only could men be viewed from certain tables washing their hands or drying them, going to line up at the urinal etc. but the idea of airborne bacteria landing on my food was not a concept I was comfortable with.

I decided to shut the door which seemed to annoy someone because it wasn’t long before security opened the door again.  I’ve had the experience of working for a restaurant chain and one thing I know for certain, the bathroom door is to be kept shut at all times.  Unless of course this rule has changed and we don’t care whether airborne fecal bacteria landing on our food is a big deal anymore.

I decided to very kindly speak to the manager of the restaurant and mentioned the issue I had with the exposed washroom.  For privacy reasons and the other obvious issue!  He seemed like he cared as we chatted away about the health department and food safety.  I felt like I had done something good.  I mean who wants diarrhea from contaminated food?

We paid and went out to stroll down the street.  After a moment I realized I was walking up beside the manager who I overheard mocking our conversation almost word for word about my issue with the door and food safety.  He was speaking to the bar manager I believe.  Well that just wouldn’t do so I walked up to him and asked if everything was ok.  I think he swallowed his tongue and that’s fine with me because he should have taken my complaint with dignity and respect even if he disagreed.  I wasn’t impressed and I won’t be back.

I left word with Toronto Health.  Maybe he will treat them with a bit more dignity!


Edited by Mary Ellen Monk

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