Firkin Wonderful

Posted by Admin1 on September 29, 2013
Clubs and Bars, Customer Service Watchdog, Restaurants

Sometimes things do work out. While we are sitting in limbo with regards to the Sarah Brightman fiasco, My good friend Rob called me up to let me know that we, my partner Jude and I, had been invited back to a pub that just a few short weeks ago served us up a dose of some horrific customer service. (“No Clothes! No Service!”)

Apparently word got out that we weren’t very happy and they decided to do something about it. I was in desperate need for a good night out so I was happy to go back and give this nook in the wall another chance. What can I say I am a forgiver.

Apparently the manager had a pow wow with his staff and went over what good customer service looks like. I think that’s sad when you have to tell people. It’s sort of second nature for me. Treat people like you like to be treated “A fabulous god or goddess.” How could this not work for everyone.

I think a lot of people have this “Entitlement” mentality but you gotta leave it at the door if you work in customer service. Hey if you don’t like it, get out of customer service.

I arrived at the Church Mouse and Firkin just after 9pm and my boys were already there. A few empty glasses sat before them. I hate that because that is alcohol abuse, well, when I don’t get to abuse it first.

I was surprised when the manager took the time to come and say hello and apologize for the situation and offered the night to be on him.  Which was outstanding and we all wonder what part of him we would begin to eat off of first.

As I ordered my favourite cocktail the “Ceaser” I noticed an X cast member from that MTV show 1 girl 5 gays and I thought “I didn’t know other “B” celebrities were invited to this shindig!” I gave him my cutest grin and then proceeded to ignore him the rest of the night. One must never look to eager when in the presence of television personalities!

I ordered a fabulous potato soup and the steak. We were all really happy with the meals we had and the old place felt like it always had before that miserable situation on the patio, on that hot summer day.

Our server was really great and I was glad to hear she didn’t realize we were their because I had written a negative blog about the place and my friend had written to the CEO of the company and we called that prick from Hell’s Kitchen to swear at them all but served us wonderfully just because she really liked her job. I love that. Do it with passion or don’t do it at all.

I always say I would rather live under a bridge then do something that sucks the soul out of me. Of course I have never lived under a bridge and I have no soul so not the most confidant statements I’ve ever made. The sentiment is real.

So thanks Mr. Manager you really made it up to us and hopefully the acting manager that was on that afternoon and the server that generously showed us how to ad insult to injury will have learned from this experience.

Hey, we all have bad days. It’s life but it’s how we choose to react to those times that can make or break us. Especially in our professional careers of choice. When I’m having a bad day and I want to rip someone’s hair out I just repeat this simple phrase to myself “Your paying for my fabulous condo.”

Thanks Church Mouse and Firkin. You’re Firkin wonderful!








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